Staff Support Services

 Staff Support Services

 The Ethos Program

  • Ethos is a hospital-wide cultural change program, developed to make sure staff and patients feel valued, welcome and safe

  • Ethos is designed to remove barriers to speaking up, and make it easier to report issues

    • If you witness behaviours you think should be rewarded, let the Ethos team know via an Ethos report so we can share and celebrate our role models

    • If you witness behaviour where staff or patients are not treated respectfully, the Ethos program gives you the skills to speak up. If you feel unable to do this, the program includes an online system for you to report your concerns

  • Ethos provides an informal early intervention to dysfunctional behaviour. Research shows people tend to be receptive to feedback from a colleague. When a report is made, a trained colleague will provide that feedback, giving the recipient a chance to reflect on their behaviour

  • For more information on the Ethos Program, to create an Ethos account, or to make a report, visit http://intranet/sites/infocentre/media/ethos/Pages/Ethos.aspx

STAR Support Program

  • STAR is St. Vincent's Critical Incident Stress Management (peer support) program. It is a multi-disciplinary peer team empowering St. Vincent's staff to manage their own stress and deal with critical incidents in the workplace

  • Support staff are available 24 hours a day to

    • Listen to and support staff on a one to one basis

    • Provide staff with information about critical incident stress management and other services.

    • Facilitate group interventions such as defusings or debriefings

    • Provide "early interventions" in response to major incidents

  • STAR support staff are not trained to provide ongoing counselling or therapy, however can refer staff to professional counsellors in consultation with the person seeking help

  • To contact STAR in the case of a critical incident

    • Call a STAR team member via Switchboard - available 24 hrs a day, 7 days a week

    • Call a STAR team member in ED. Current STAR support staff working in ED include Dr Andrew Walby, Dr Jennie Hutton, Rosa Falcone, Tracie Ham

    • Call or page the STAR Manager Jacqui Bloink ext 3337, mobile 0418 536 322 or pager 600

  • More information on the STAR support program can be found on the hospital intranet at http://intranet/Departments/POD/Pages/AboutSTAR.aspx

Employee Assistance Program

  • St. Vincent’s Employee Assistance Program is a voluntary counselling and advisory service that provides assistance with personal and work related problems

  • The service is confidential and provides effective, short-term, solution focused counselling by professionals with expertise in delivery within an organisational context

  • The EAP can be contacted by phone on 1800 81 87 28

  • After hours telephone counselling is available 24 hours 365 days a year for urgent cases

  • ACCESS Programs can provide individual or team sessions on a wide range of personal and work related issues. They can address

    • Integrated Dispute Management: Managing Conflict in the Workplace

    • Diversity in the Workplace

    • How to get the most from your EAP service

    • Secondary Trauma

    • Corporate Coaching

    • Fulfilment in the Workplace

    • Returning to work after injury

    • Tips for Managers & Supervisors

    • Fitness for Work

    • Workplace Bullying

    • Suicide Prevention

    • Alcohol & Substance Use

    • Domestic Violence

    • Healthy Relationships

    • Stress management

    • Managing Anger

    • Communicating Assertively

    • Parenting and Work... The Kids' Point of View

    • Financial difficulties

  • More information on the Employee Assistance Program can be found on the hospital intranet at http://intranet/Departments/POD/Pages/ACCESSCounselling.aspx 

Staff Clinic

  • All doctors are encouraged to have their own GP. The staff clinic is located on the ground floor of the Healy Wing. Call ext. 2022 for an appointment 

Victorian Doctors Health Program  

  • This is a confidential 24 hour service available to all doctors and medical students with health concerns including stress and anxiety, substance abuse disorders, mental health disorders and any other health problems

  • They can be contacted by the person themselves, or a concerned family member, friend, colleague or staff member

  • Callers do not need to identify themselves. It consists of a group of experienced male and female GPs, and is independent, reporting back to no other medical organisation

  • This service can be contacted via their website www.vdhp.org.au or by phone on 9495 6011

Beyond Blue

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